Delta County Libraries
Position: Youth Services Assistant
Location: Cedaredge and Hotchkiss, CO
Hours: 36 hours/week
Pay Range: $14.85 – $20.95/hour, with benefits, including health insurance options, life insurance, sick leave, vacation/holiday leave, retirement options and employee assistance.
Application deadline: Open until filled. Priority will be given to applications received by Monday, August 16.
Are you a service-oriented creative-thinker who wants to make a positive impact in the community? Then look no further than this opportunity at Delta County Libraries; where you will join an innovative team that works together to achieve collective goals; where you will play an important role in planning and implementing programs for youth; and where you will be encouraged to learn and grow in your role as Youth Services Assistant at Delta County Libraries.
Required Education and Experience: Associate’s degree in librarianship or library technician, or some form of library certification or an Associate’s degree in related field. Two (2) years of library customer service experience. Demonstrated excellent customer services skills. Demonstrated excellent verbal and written communication skills. Precise attention to details. Effectively works independently and with teammates. Proficiency in technology, electronic devices, computers, the internet, Microsoft Office Suite, and other office equipment.
The complete job description and application are below.
Youth Services Assistant provides friendly, knowledgeable, respectful, front-line customer service by performing all duties involved in delivering quality customer service through planning, preparation, and implementation of library programs; providing readers’ advisory and reference service; conducting technology training for customers; assisting with collection-management activities; and promoting a team atmosphere in the Library and Library District.
Customer Orientation: Stays close to patrons. Views the Library District through the eyes of the patron and goes out of way to anticipate and meet patron needs. Continually seeks information and understanding regarding public library trends. Recognizes, respects and addresses the diverse nature of the library’s users and community.
Initiative: Proactively takes action without being prompted. Identifies customer needs, takes responsibility, and acts on it. Makes things happen.
Learning Agility: Continuously seeks new knowledge. Learns quickly and uses new information effectively. Creates and fosters a culture of interest, curiosity, and learning. Manages the development of one’s own learning and ongoing improvement of skills and knowledge.
Organization Knowledge: Understands the workings of the Library District, its mission, values and vision. Specifically understands the formal and informal policies and structures that govern operations, and knows the essential technologies at the heart of the Library District. Knows “how the place works.”
Positive Impact: Makes positive impressions on those around them. Personable, self-confident, and generally likable. Optimistic and enthusiastic about what they do. Excitement is contagious. Energizes those around them.
Problem Solving & Decision Making: Identifies problems, solves them, acts decisively, and shows good judgment. Isolates causes from symptoms, and compiles information and alternatives to illuminate problems or issues. Involves others as appropriate and gathers information from a variety of sources. Finds a balance between studying the problem and solving it. Readily commits to action and makes decisions that reflect sound judgment.
Team Player: Develops and maintains effective relationships with others to achieve common goals. Works effectively in teams with strong team-building skills and attitudes. Identifies with the larger Library District team and understands role within it. Shares resources, responds to requests from other parts of the Library District, and supports larger Library District agendas as more important than local library or personal goals.
Public Services, Programming, and Outreach—Youth Focus: Assists with planning, preparation and implementation of library programs. Assists with Library outreach activities.
Readers’ Advisory and Reference: Provides readers’ advisory and reference service.
Patron Training: Conducts training for customers, including but not limited to use of the Library’s technology tools.
Collections: Assists with collection-management activities. Assists with collection development through suggestions and customer requests. Assists with collection inventory and weeding activities.
Circulation: Exhibits sensitivity to customer needs and emphasizes appropriate customer privacy and confidentiality. Assists customers in navigating the Library’s physical and online collections. Assists customers with computer/printer usage and other public-access technology provided by the Library. Actively promotes current Library services, materials and activities while interacting with the public. Performs opening and closing procedures.
Public Services – Advanced Responsibilities: Advanced responsibilities may include, but are not limited to: helping to staff the circulation desk when needed. Providing procedural and technical support to other adult/youth services staff. Assisting with training of new employees. Coordinating routine work assignments to ensure efficient customer service tasks are completed. Familiarity with Library policies and procedures, and ability to enforce such in a non-discriminatory way.
Librarianship: Strives for effectiveness and efficiency through clear communication, strong relationships, ethical behavior, and the flexibility to be a leader, team player, and lifelong learner. Attends staff development days and other trainings to acquire new skills and knowledge and to stay current on all information that is pertinent to the Library District. Stays current on trends that impact public libraries, including technology trends.
Promotes Core Library Values: Understands and acts in accordance with the basic values and ethics of library service. Supports intellectual freedom. Familiar with Colorado Library Law and endorses it. Knows and follows the Library District’s policies and procedures. Understands and adheres to the mission, values, and vision of the Library District.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Required Education: Associate’s degree in librarianship or library technician, or some form of library certification or an Associate’s degree in related field.
Required Experience and Abilities: Two (2) years of library customer service experience. Demonstrated excellent customer services skills. Demonstrated excellent verbal and written communication skills. Precise attention to details. Effectively work independently and with teammates. Proficiency in technology, electronic devices, computers, the internet, Microsoft Office Suite, and other office equipment.
Preferred Education: Bachelor’s degree in librarianship or information science, or some form of library certification or a bachelor’s degree in a related field.
Preferred Experience and Abilities: Four (4) years of library public service and programming experience.
Must be able to work a flexible schedule, including days, evenings, and weekends. Must be able to travel in and out of the Library District by having, or the ability to obtain, a valid Colorado driver’s license and by having reliable transportation with proof of automobile insurance. Must be able to stand and/or walk for 4 hours or more per day; bend and stretch without limitation; lift up to 35-50 pounds at a time; push a loaded book cart weighing up to 150 pounds. Tolerate dust and mold associated with books. Walk, stand, sit, type, use hands to finger, handle, or feel objects, reach with hands and arms, talk, listen, see, hear, grasp, pull, bend, and climb. Must submit to and successfully pass a criminal background investigation. Must complete a technology skills assessment and a shelving skills assessment.
In the performance of their respective tasks and duties, all employees are expected to conform to the following:
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers, and vendors.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, customers, and organizations.
Position Type, Expected Hours of Work, Supervisory Responsibility
Hourly, 30 – 36 hours, non-exempt, weekdays, evenings, and Saturdays.
Reports to: Library Manager.
Delta County Public Library District is an Equal Opportunity Employer hiring candidates based on their past experience, references, and ability to match the requirements demonstrated in the hiring process. DCPLD does not discriminate based on age, national origin, sex, race, color, pregnancy, religion, genetic information, and sexual or gender orientation.
Revised: January 2020
How to Apply: Your application should include a cover letter and resume. Please explain in your cover letter your approach to excellent customer service. Your references should be professional and work related. Please scroll down to apply.
For more information, email LaDonna Gunn, District Director, firstname.lastname@example.org.