Delta County Libraries
Position: Library Assistant – Circulation
Location: Delta Library
Hours: Full time (36 hours/week)
Pay Range: $16.55 – $22.30/hour
Full time benefits: Health insurance options, life insurance, sick leave, vacation/holiday leave, retirement options and employee assistance.
Part time benefits: Sick leave, vacation/holiday leave, retirement options, and employee assistance.
Application deadline: Open until filled.

Are you a service-oriented creative-thinker who wants to make a positive impact in the community? Then look no further than this opportunity at Delta County Libraries; where you will join an innovative team that works together to achieve collective goals; where you will play an important role in delivering circulation services to the community; and where you will be encouraged to learn and grow.

How to Apply: Complete the application below and include a cover letter and resume. Please explain in your cover letter your approach to excellent customer service. Your references should be professional, and work related.

For more information, email Arial Smith, Human Resources Manager, asmith@deltalibraries.org.

The complete job description and application are below.

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Summary
Library Assistant – Circulation provides friendly, knowledgeable, respectful, front-line customer service by providing patron assistance; staffing the circulation/public service desk; providing technology instruction; and promoting a team atmosphere in the Library and Library District.

Essential Competencies
Active Listening: Offers full attention when others speak. Listens effectively, giving verbal and nonverbal cues of interest. Asks open-ended questions.  Paraphrases what was said to ensure understanding. Demonstrates negotiation skills to secure beneficial outcomes.

Composure: Maintains emotional control, even under ambiguous or stressful circumstances. Demonstrates emotions appropriate to the situation and continues to perform steadily and effectively.

Customer Orientation: Stays close to patrons. Views the Library District through the eyes of the patron and goes out of way to anticipate and meet patron needs. Continually seeks information and understanding regarding public library trends. Recognizes, respects and addresses the diverse nature of the library’s users and community.

Integrity: Thinks and acts ethically and honestly. Applies ethical standards of behavior to daily work activities. Takes responsibility for actions and fosters a work environment where integrity is rewarded. Understands privacy issues and protects user confidentiality.

Learning Agility: Continuously seeks new knowledge. Learns quickly and uses new information effectively. Creates and fosters a culture of interest, curiosity, and learning. Manages the development of one’s own learning and ongoing improvement of skills and knowledge.

Organization Knowledge: Understands the workings of the Library District, its mission, values and vision. Specifically understands the formal and informal policies and structures that govern operations, and knows the essential technologies at the heart of the Library District. Knows “how the place works.”

Team Player: Develops and maintains effective relationships with others to achieve common goals. Works effectively in teams with strong team-building skills and attitudes. Identifies with the larger Library District team and understands role within it. Shares resources, responds to requests from other parts of the Library District, and supports larger Library District agendas as more important than local library or personal goals.

Responsibilities
Patron Assistance: Serves as the first point of contact for patrons in assistance with using library materials and information, guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet. Actively promotes current Library services, materials, and activities while interacting with the public.

Circulation: Checks in/out library materials and performs other associated circulation duties using the Library’s ILS (online catalog system), including holds, overdues, item lookups, etc. Exhibits sensitivity to customer needs and emphasizes appropriate customer privacy and confidentiality. Shelves materials returned by customers or left out in various parts of the Library. Routinely conducts shelf-reading activities to maintain an orderly collection. Maintains an orderly public-service desk environment. Performs opening and closing procedures.

Technology Instruction: Serves as the first point of contact for patrons in assistance with using library technology. Identifies opportunities for formal training in the library.

Collection Maintenance: Informs Collections/Systems Administrator about gaps in the collection in order to maintain an appealing, current, and useful collection. Assists with collection inventory and weeding activities.

Librarianship: Strives for effectiveness and efficiency through clear communication, strong relationships, ethical behavior, and the flexibility to be a leader, team player, and lifelong learner. Attends staff development days and other trainings to acquire new skills and knowledge and to stay current on all information that is pertinent to the Library District. Stays current on trends that impact public libraries, including technology trends.

Core Library Values: Understands and acts in accordance with the basic values and ethics of library service. Supports intellectual freedom. Familiar with Colorado Library Law and endorses it. Knows and follows the Library District’s policies and procedures. Understands and adheres to the mission, values, and vision of the Library District.

Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications
Required Education:  High School Diploma or equivalent.

Required Experience and Abilities: Two (2) years of retail customer service experience. Exemplary organizational and interpersonal skills. Demonstrates excellent customer service skills. Demonstrates excellent verbal and written communication skills. Displays precise attention to details. Effectively work independently and with teammates. Proficiency in technology, electronic devices, computers, the internet, Microsoft Office Suite, and other office equipment.

Preferred Education: Associate’s degree in librarianship or library technician, or some form of library certification or an Associate’s degree in a related field.

Preferred Experience: Two (2) years of library circulation or library public services experience.

Work Demands
Must be able to work a flexible schedule, including days, evenings, and weekends. Must be able to travel in and out of the Library District by having, or the ability to obtain, a valid Colorado driver’s license and by having reliable transportation with proof of automobile insurance. Must be able to stand and/or walk for 4 hours or more per day; bend and stretch without limitation; lift up to 35-50 pounds at a time; push a loaded book cart weighing up to 150 pounds. Tolerate dust and mold associated with books.  Walk, stand, sit, type, use hands to finger, handle, or feel objects, reach with hands and arms, talk, listen, see, hear, grasp, pull, bend, and climb. Must submit to and successfully pass a criminal background investigation. Must complete a technology skills assessment and a shelving skills assessment.

Conformance Standards
In the performance of their respective tasks and duties, all employees are expected to conform to the following:

  • Perform quality work within deadlines with or without direct supervision.
  • Interact professionally with other employees, customers, and vendors.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, customers, and organizations.

Position Type, Expected Hours of Work, Supervisory Responsibility
Hourly, 30 – 36 hours, non-exempt, weekdays, evenings, and Saturdays.
Reports to: Library Manager.
Supervises: None.

EEO Statement
Delta County Public Library District is an Equal Opportunity Employer hiring candidates based on their past experience, references, and ability to match the requirements demonstrated in the hiring process. DCPLD does not discriminate based on age, national origin, sex, race, color, pregnancy, religion, genetic information, and sexual or gender orientation.

Revised: March 2023

For more information, email Arial Smith, Human Resources Manager, asmith@deltalibraries.org.