Cedaredge Library Assistant

Delta County Libraries
 
Position:  Library Assistant – Circulation Emphasis
Location:  Cedaredge Library
Hours:  20 hours/week
Starting Pay:  $12.36/hour
Application Deadline:  Open until filled.
 
Do you dream of mountain towns, piles of books, and creative projects with interesting people?  It all comes together at the Cedaredge Library.  If you listen well, think quickly, enjoy variety, and stay calm under pressure, please submit your application below.

 

Your application should include a cover letter and resume.  Please describe in your cover letter your approach to excellent customer service.  Your references should be professional and work related.
 

Minimum Education & Experience:

High School Degree Required.

Plus education or training associated with a two-year college degree, vocational or technical school courses of relevant study; or two years’ previous experience with libraries or schools or retail customer service experience; or an equivalent combination.

Essential Library Duties:

Provides library service upon demand, this includes issuing library cards, checking in/out materials, placing holds, locating materials/information using print collection and/or online resources. Provides basic instruction on the use of the library catalog, databases, computers, copiers and scanners.  Responds to routine patron inquiries and answers reference and computer help questions.  Keeps up to date with library procedures and policies.  Works with staff throughout the Library District and works to improve and provide excellent library service to all patrons.

Sorts and shelves items, processes library holds in a timely manner, maintains an inviting well organized library by shelf reading and continual straightening of materials and furniture.  Follows opening and closing procedures, processes lists and reports, keeps track of supplies and materials needed in the library.  Creates book or bulletin board displays.  Assists with library programs, outreach and special events.  Maintains a working knowledge of library events and programs.  Communicates consistently verbally and through email.  Works with others to complete assignments.

Performs additional duties that assist the Library in achieving specified goals and objectives.

Completes other duties as assigned.

Library Focus:

Builds patron confidence.  Is committed to promoting patron satisfaction, sets achievable patron expectations, assumes responsibility of solving patron problems, ensures commitments to patrons are met, and solicits opinions and ideas from patrons.  Shows good listening skills with patrons.

Is adaptable to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.

Operates within the Library District’s formal and informal structures, builds allies and relationships across libraries, uses allies to build consensus and create results.  Is appropriately diplomatic, understands other’s roles and perspectives throughout the Library District.

Meets all team deadlines and responsibilities, listens to others and values opinions, helps Library Manager to meet goals, welcomes newcomers and promotes a team atmosphere.

Competencies:

Handles patron questions and complaints, communicates with patrons, handles service problems politely and efficiently, always available for patrons, follows procedure to solve patron problems, understands library products and services, maintains pleasant and professional image.

Proficiency in technology, computers, devices, software, the internet, cash register, copiers and other office equipment.

Know and work within established library policies and procedures.  Refer questions and problems beyond authority to Library Manager, Assistant District Director or District Director.

Communicates well both verbally and in writing, creates accurate and punctual reports, keeps accurate statistics.

Meets commitments, works independently and in teams, accepts accountability, handles change, stays focused under pressure, meets attendance/punctuality requirements.

Skills:

  1. Ability to provide excellent customer service.
  2. Ability to solve problems, negotiate and handle stressful situations in a positive manner.
  3. High level of proficiency in technology.
  4. Ability to be well organized, innovative and flexible.
  5. Ability to thrive in an environment with constant public contact with people of all backgrounds and age groups.
  6. Good communication skills, including customer service and negotiation skills.
  7. Maturity and control to be able to handle frustrated customers and willingness to refer issues to Library Manager and/or Assistant District Director or District Director.
  8. Dependable

Duties

  1. Circulation: Check in/out materials, renewals, holds, fines, overdues, courier prep, issue new library cards, take requests from patrons, shelve materials, use cash register, answer the telephone in a courteous and professional manner.
  2. Daily Procedures: Performs all duties involved in opening and closing the library: locking/unlocking doors, adjusting lights, heating and air conditioning, empty the book drop, turn equipment on/off and other opening and closing procedures specific to each library.
  3. Customer Service: Be able to complete basic reference assistance and readers’ advisory assistance.  Be able to use library databases and assist patrons with them.
  4. Programs and Outreach: Be able to plan or assist with programming for all ages.
  5. Contacts the Library Manager or the Assistant District Director or the District Director when there are problem situations. Fills out incident reports.
  6. Assists patrons with copiers, computers, devices and related equipment. Follows technology maintenance procedures and contacts Assistant District Director or Technology Manager when needed.
  7. Participates in District-wide programs and promotions
  8. Ability to thrive in an environment with constant public contact with people from all backgrounds and age groups.
  9. Interact with patrons, staff, and volunteers in a positive, friendly, courteous, cooperative and professional manner.
  10. Fills in for other employees in case of absence and is willing to be cross trained. Works a flexible schedule.
  11. May be assigned other duties by the Library Manager and/or Assistant District Director.

Hiring Considerations:

Must be able to stand and/or walk for 4 hours or more per day; bend and stretch without limitation; lift up to 35-50 pounds at a time; push a loaded book cart weighing up to 150 pounds.  Tolerate dust and mold associated with books.  Walk, stand, sit, type, use hands to finger, handle, or feel objects, reach with hands and arms, talk, listen, see, hear, grasp, pull, bend, and climb.

Must pass technology skills assessment before interview.

Must pass shelving skills assessment before interview.

For more information, email LaDonna Gunn, Assistant District Director, ldgunn@deltalibraries.org .

Click here to apply for this position.